Privacy Policy for Burger and Spoon

At Burger and Spoon, a food delivery service specializing in fried chicken, comfort foods, catering, and meal prep kits, your privacy is of paramount importance to us. This Privacy Policy describes how we collect, use, process, and disclose your information in connection with your access to and use of our online platform and related services.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Information You Provide to Us:
  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Order Information: Details related to your orders, including menu selections, delivery address (e.g., street, city, state, zip code for Atlanta, GA and surrounding areas we serve), special instructions, and payment information (processed by secure third-party payment processors).
  • Communications: Records of your communications with us, including customer support inquiries, feedback, and reviews.
  • Catering and Meal Prep Kit Details: Information specific to catering events or meal prep kit subscriptions, which may include event dates, guest counts, and dietary preferences.
• Information We Collect Automatically:
  • Usage Data: Information about how you interact with our site, such as pages viewed, time spent on pages, and referring URLs.
  • Device Information: Information about the device you use to access our service, including IP address, browser type, operating system, and device identifiers.
  • Location Information: With your consent, we may collect precise location data from your device to facilitate delivery services. Without this consent, we may infer your general location from your IP address.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and improve our food delivery service, including processing orders, facilitating deliveries, and managing catering requests.
• To personalize your experience on our site, such as remembering your preferences and order history.
• To communicate with you about your orders, provide customer support, and send updates or promotional offers (with your consent where required).
• To monitor and analyze trends, usage, and activities in connection with our site to improve functionality and user experience.
• To detect, prevent, and address technical issues, fraud, or illegal activities.
• To comply with legal obligations and enforce our terms and policies.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, delivery logistics, website hosting, data analysis, and marketing assistance.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered by this policy.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure ( "Right to be Forgotten"): Request that we delete your personal data.
• Right to Restrict Processing: Request us to restrict the processing of your personal data under certain conditions.
• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to our processing of your personal data under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our site is not intended for use by individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Address:
  1478 Maplewood Drive, Suite 300,
  Atlanta, GA 30303